Storage Unit Protection: Important Information
As a Lock+Store self-storage customer, your stored items are covered by a protection plan designed to protect them.*
What is Covered
The policy covers lawful goods and merchandise of every description stored in your storage unit while under the care, custody, and control of
Lock+Store. This includes a wide range of common household and business items such as:
- Electronics (e.g., fridges, TVs)
- Kitchen appliances
- Personal and household items
- Furniture and fittings
- Shoes and clothing (summer, winter)
- Books and related items
- Hobby-related items (e.g., toys, figurines)
- Sports equipment
- Company equipment (e.g., computers)
- Company documents
- Company trading stocks/goods
Key Exclusions (What is NOT Covered)
Certain items and types of losses are excluded from coverage. Please note the following:
- Valuables: Securities, obligations or documents, stamps, coin or paper money, cheques, books of account, or any other business books.
- Artwork: Painting and artwork
- Hazardous Materials: Flammable liquids, corrosive chemicals, volatile liquids, and explosives.
- Specific Items: Deeds of any kind, motor vehicles, aircraft, watercraft, fur clothing, and tobacco products.
- Consequential Losses: Any indirect losses.
- Wear and Tear: Normal maintenance, gradual deterioration, wear and tear, rust, corrosion, slowly developing deformation, inherent vice, changes in temperature or humidity, moth, vermin, termites.
- Environmental Factors: Shrinkage, evaporation, loss of weight, contamination, change in flavor, color, texture or finish, action of light , or exposure to weather conditions if items are not in fully enclosed buildings.
- Unexplained Losses: Unexplained disappearance, shortages found during stock-taking, or shortages due to clerical or accounting errors.
- Dishonesty/Fraud: Losses due to fraudulent schemes, tricks, devices, false pretenses, or infidelity/dishonesty by the insured or their employees.
- Natural Earth Movements & Structural Issues: Volcanic eruption, tidal wave, subsidence, landslip, erosion, settling or cracking in structures from earth movements, or shrinkage/expansion of foundations, walls, floors, or ceilings.
- Utility Failures: Fumes or failure of water, gas, electricity, or fuel supplies, unless resulting in fire or explosion.
- Pollution: Costs and expenses from loss or damage caused by pollution or contamination, unless the pollution/contamination itself resulted from a peril insured against.
- Unattended Items: Mere disappearance, misplacement, or items left unattended unless in a securely locked vehicle.
- Wilful Acts: Loss or damage arising from the willful act or negligence of the insured
- Surface Scratches: Scratching of painted or polished surfaces.
- Communicable Disease: Any loss, damage, claim, cost, or expense directly or indirectly arising from a communicable disease.
- Specific Weapons/Contaminants: Losses from radioactive contamination, chemical, biological, bio-chemical, and electromagnetic weapons.
- Cyber/Data Loss: Any loss, damage, liability, claim, cost, or expense related to Cyber Acts or Cyber Incidents, including loss of data.
- Asbestos: Any liability for claims related to asbestos.
- War & Terrorism: Losses directly or indirectly caused by war, invasion, acts of foreign enemies, hostilities, civil war, rebellion, revolution, insurrection, military or usurped power, or acts of terrorism.
Excess: An excess of S$250.00 applies to each and every loss, per service agreement, per customer.
*All customers are required to purchase a protection plan. Please refer to your license agreement for coverage information.